Group Headquarters

The Old Post House,
18 London End,
Beaconsfield, HP9 2JH

German Office

aura Europa GmbH
Gartenstraße 3
51379 Leverkusen

We want to hear from you.

If you are interested in finding out how we can support your Customer Experience; drive Brand improvement; want to find out more about what we do or are interested in working for us; please fill out the form below, hit send and we will do the rest:

The upgraded aura customer experience platform, for the banking and finance sectors, is now ready for deployment in 2018. This multi-module platform empowers employees by collecting real-time customer feedback across all channels. Employees are alerted to customers who need contacting, and provides analysis of weak areas by individual branch. The new platform drives action across all departments to improve the customer experience in the banking and finance markets. It largely helps differentiate the business.

The infinitely valuable voice of the customer is run ‘live’ through the text analytics module. This provides deep insights and detailed reporting which will inform key decisions in all aspects of the business. Feedback and results are easily viewed on our Mobile App, putting the voice of the customer in the hands of the people who interface with the customers every day.

The new aura platform will integrate with Branch systems, CRM, Customer Services and  Management Dashboard. Along with employee training, bonus and incentive systems to provide a seamless voice of the customer input. This new upgraded product is directly supported  by our Account teams, Research and Insight groups, IT Specialists and Consultants. It can make the difference in your business.

For a demo please contact us at