Group Headquarters

The Old Post House,
18 London End,
Beaconsfield, HP9 2JH

German Office

aura Europa GmbH
Gartenstraße 3
51379 Leverkusen
Germany

We want to hear from you.

If you are interested in finding out how we can support your Customer Experience; drive Brand improvement; want to find out more about what we do or are interested in working for us; please fill out the form below, hit send and we will do the rest:





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CX Platforms

Bringing the data to you, at the touch of a button…

Our market-leading, interactive Customer Experience Management web platform allows you to drive measurable improvements in system processes across your entire Brand. The modular, cost-effective solution allows you to interact directly with customers across touch points throughout the Customer Experience.

Driving improvement across all areas of your business, our CX measurement tool allows Brands to report in real-time, plan their business actions, identify and distribute market intelligence, analyse their customer experience and journey, plus much, much more. And, this can all be integrated with Customer Service, Training and CRM platforms, throughout the customer journey.

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Market Research

Truly understand your customers.

We use quantitative/qualitative research techniques to harvest your customers’ opinion, feeding CEM programmes.

Our team of data scientists minimise wasted contact with your customers, presenting accurate, actionable feedback on both your Brand and products. This customer opinion is fed into best-in-class CEM programmes, so you can react to your customers in real time.

Our Market Research expertise ranges from CATI to CAWI, Focus Groups to Panel Research.  We are experts in understanding your customers’ behaviour.

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Insight

Connecting data with ACTION!

Identify the true value of your customer data utilising industry-leading analytic software, delivering digestible and focussed action points. Our mixed-research approach translates interwoven findings from numerical and text analysis, presenting you with a true picture of your customers and their respective sentiments.

This unique, actionable insight not only acts as an early warning indicator for your Brand and products, but is also communicated, throughout the business, as digestible and actionable areas to drive business improvement and growth.

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Solutions

Customer-focused strategies to improve your Brand.

Customer-centric innovation is at the heart of some of the most successful Brands to-date. Delivering business improvement and delighting customers is an area we excel in. We work in partnership with you to develop game-changing, customer-first concepts harnessing our experience across Research, CX Platforms and Insight delivering tangible, actionable output.

These range from Best Practice Solutions through to Customer Feedback and Network Development programmes. We are passionate about Customer Experience and thrive on delivering solutions that maximise ROI for your business.

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Ratings & Reviews

A place for honest feedback.

Customer recommendation and, in turn, ratings and reviews have grown drastically in popularity and are recognised by many leading Brands as a key development area. You can expect higher levels of organic search traffic, improved SEO (Search Engine Optimisation), higher conversion rates and increased Brand loyalty.

Independently-verified customer ratings and reviews give your customers the opportunity to share feedback on their experience with your Brand, and promote you and your products.

Our platforms allow ONLY independently-verified ratings and reviews to be published for your Brand, following an in-language, human moderation process. As a result, customer ratings and reviews can be moderated and published within 2 working days, contributing to the growth and reputation of your Brand.

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Mystery Shopping

You, from your customers’ perspective.

Mystery Shopping allows you to analyse, assess and improve crucial moments of your customers’ journey. This recognised industry mechanic is used as a measurement tool to identify sales/missed sales opportunities, training and development needs and to ascertain the rapport and sentiment between your Brand and customers.

Seeing the world from your customer’s eyes through video, non-video mystery shops, live shops, social media, telephone and competitor mediums, gives your Brand a clearer picture. This feedback is fed into our dynamic, interactive CX web portals giving you Mystery Shopping at the touch of a button.

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