Group Headquarters

The Old Post House,
18 London End,
Beaconsfield, HP9 2JH

German Office

aura Europa GmbH
Gartenstraße 3
51379 Leverkusen
Germany

We want to hear from you.

If you are interested in finding out how we can support your Customer Experience; drive Brand improvement; want to find out more about what we do or are interested in working for us; please fill out the form below, hit send and we will do the rest:





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Made-to-measure Mystery Shopping programmes to identify and analyse key touch-points in your customer journey.

Mystery Shopping allows you to analyse, assess and improve integral moments of your customers’ journey. Leading Brands use this value-adding approach as a measurement tool to identify sales/missed sales opportunities, training and development needs and to ascertain the rapport and sentiment between your Brand and customers.

Seeing the world from your customer’s eyes through video, non-video mystery shops, live shops, social media, telephone and competitor mediums, gives you a clearer picture. This feedback is fed into our state-of-the-art, interactive CX portals giving your Brand Mystery Shopping at the click of a button.

Our Mystery Shopping programmes are recognised industry-wide for the following:

• Quality – from the shoppers to the equipment
• Nature of the Assessment – customer and statistically driven
• Accuracy – the results versus experience
• Insight – maximising the understanding of results

Our account teams are seasoned Mystery Shopping professionals and don’t just conduct the shops for you, we will also contribute advice and solutions that add real value to your business, especially when presenting the findings to the people that matter the most.