18 London End,
Beaconsfield, HP9 2JH
If you are interested in finding out how we can support your Customer Experience; drive Brand improvement; want to find out more about what we do or are interested in working for us; please fill out the form below, hit send and we will do the rest:
Our unique, mixed-research approach translates interwoven findings from numerical and text analysis, presenting you with a greater understanding of your customers and their respective views. This is far greater insight than in normal realms of standard quantitative research, and is an integral part of any CEM programme.
Calling upon our extensive in-house text mining libraries and algorithms, we categorise your customer comments with remarkable levels of accuracy, which allows us to analyse thousands of pieces of information to derive your customers' true voice.
This unique, actionable insight not only acts as a predictive indicator for your Brand and products (often not obvious in other sources of reporting), but is also delivered through state-of-the-art analytic software identifying digestible and actionable areas for business improvement.
• Text Mining
• Predictive Modelling
• Gap Analysis
• Impact Analysis
• Insight Reporting
• Focus Reports
• Social Media Analysis
Our industry-renowned Insight team has a track record of delighting clients with the style and content of their detailed presentations, presenting actionable insight, NOT reams of data.
Speak with our market-leading Insight team to find out how we can support your Brand, and help you overcome any business challenges.