Group Headquarters

The Old Post House,
18 London End,
Beaconsfield, HP9 2JH

German Office

aura Europa GmbH
Gartenstraße 3
51379 Leverkusen
Germany

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Latest aura CX Mobile App

Latest aura CX Mobile App

  Improve customer service, manage and respond to customer requests in real time thanks to the latest release of the aura CX mobile app available for iOS and Android. Drawing on nearly 20 years’ experience in customer experience, aura’s latest release…

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NEW RETAIL STANDARDS SOFTWARE

NEW RETAIL STANDARDS SOFTWARE

  Retail outlets are both your sales and service points and your ambassadors. They represent the brand and the key customer touchpoint in the sales process as well as providing post sale service, delivery and support. The customer can have…

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A NEW BEGINNING FOR CUSTOMER EXPERIENCE IN LATIN AMERICA

A NEW BEGINNING FOR CUSTOMER EXPERIENCE IN LATIN AMERICA

aura is launching innovative Customer Experience programmes across Central and South America deploying the newest version of Supersite V5. The initiative is designed to improve the Sales and Service Customer Experience of a global leading automotive manufacturer. A series of…

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CEM JUST STEPPED UP A GEAR…

CEM JUST STEPPED UP A GEAR…

Research and analysis experts, Forrester, report “CX [the Customer Experience] is the greatest potential source of competitive advantage in the age of the customer”, commenting that “CX leaders grow revenue faster than CX laggards”. In response to this and growing…

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THE CLOCK’S TICKING FOR YOUR CUSTOMERS… FIND OUT WHY.

THE CLOCK’S TICKING FOR YOUR CUSTOMERS… FIND OUT WHY.

Thinking about how times have changed, two decades ago relatively few people knew about the internet and nowadays we are guilty of discounting overnight accommodation for a lack of Wi-Fi connection. The World Wide Web has transformed you and your…

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