Group Headquarters

The Old Post House,
18 London End,
Beaconsfield, HP9 2JH

German Office

aura Europa GmbH
Gartenstraße 3
51379 Leverkusen
Germany

We want to hear from you.

If you are interested in finding out how we can support your Customer Experience; drive Brand improvement; want to find out more about what we do or are interested in working for us; please fill out the form below, hit send and we will do the rest:





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A little about us...

We are a leading Customer Experience Management business that harvests customer opinion, using it as the foundation to provide customer feedback to improve Brand performance.

aura enjoys relationships internationally with leading Automotive, Public Sector, Transport, Financial Services, Telco and Retail brands, delivering a range of customer-focussed solutions, which can be integrated with existing Customer Service, Training and CRM platforms, throughout the customer journey.

Our clients work with us because we offer an unparalleled level of service delivery, which paired with our innovative, hybrid solutions deliver tangible results on a global scale. Our CX platforms are described by clients as best-in-class. Furthermore, our unique Insight methods, combined with our 18-year heritage, allow us to provide actionable consultancy, returning measurable growth for the brands we support.

Brands we've supported

From Retail to Automotive, Public Sector to Finance - we've put the customer first across 41 countries...

Awards & Accolades:

  • Queen’s Award for Enterprise: International Trade
  • Microsoft Silver Partnership
  • Founder of Global 3D Marketing Research network
  • IT Industry Environment award Italy
  • Mystery Shopping Providers Association (MSPA)
  • ISO 9001 /14001 Accredited
  • Institute of Customer Service Member
  • ESOMAR Member
  • MRS Partner

CASE STUDY: A Platform for Success

Improving Customer Service for Warranty Customers in the Automotive Industry.

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CASE STUDY: Catering for Your Consumer

Optimising and improving Customer Experience survey engagement for a well-known Retailer.

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WHITE PAPER: Will Any Review Do?

A Guide to Picking the Best Ratings and Reviews Platform for You.

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